IT Services or Services

Terms of Business

We are Solution Icon Ltd a company registered at 14 Pavenham Close, Lower Earley, Reading, RG6 4DX (No 07540598). When you (the person named on the order) place an order with us we do business together under the following terms:

1. Prices

We offer our services through, our website www.Solutionicon.com and from our office place. Our prices vary from time to time and our prices are agreed prior to offering you our services. During the valid period of a price we agree, we may offer servuces at a lower price. This could be a special offer or just an everyday price cut. We will always use the quoted price we are quoting at the time that your order is accepted.

2. VAT

The prices we quote always include VAT at the applicable rate.

3. Payment

All of our services are offered to you on a payment for our services. Your payment is due to us when we deliver our services and is accepted by most credit cards, debit cards or by cheque. We will only accept to deliver our services if it is accompanied by payment in full. We provide credit accounts to a limited number of our regular customers under separate Terms of Business.

4. Dispatch

We will normally deliver our services on the same working day, or on the day we have agreed to carry out our services.

5. Delivery

We will deliver our services to any UK address. Availability of these depends on where you are and in some cases the time of day. This will be confirmed with you at the time you place your order.

6. Receiving Orders

Unless we have your written authorisation, we will always require an authorised signature when delivering our services to you.

7. Cancellation

If you wish to cancel your order you may do so at any time until we dispatch it. If you wish to cancel the order you should do so by telephone and we will confirm that it has been possible.

8. Refund

Once your order has been dispatched or collected, Refund may not be possible, however if your order is cancelled prior to the delivery of our services then full charges will be refunded. But in all cases you must phone our customer care number 0118 9076584 to check if refund is eligible at the time of cancellation of your order.

9. Unforeseen Circumstances

Where things like strikes, wars, acts of terrorism or even small things like power cuts interfere in our business with you, we will do our best to keep things going. We shall have no liability to you for any failure which is due to such unforeseen circumstances or any other situation outside our control.

10. Our Services

We provided services in the areas of Same Day courier Deliveries, Next Day Deliveries, International Couriers, Accounting Services and IT services as described in our website.

11. Law

These terms of business will be interpreted and adjudicated under English law.